At 3 AM, a Man Walks into Your Emergency Department

question 20

Multiple Choice

At 3 a.m., a man walks into your emergency department. He paces back and forth in the waiting area before he approaches staff to ask if he can see his wife, who is a patient on another floor. He speaks rapidly, his face is flushed, he glances around often, and he keeps his hand in his jacket pocket. A best initial response would be to:

• A) Assess your situation and your surroundings.
• B) Ask two or three staff to assist in confronting the individual.
• C) Ask what floor his wife is on and remind him that visiting hours are over.
• D) Remain calm as there is no potential for violence here.

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