Incivility Is a Disruptive Behaviour or Communication That Creates Negativity

question 11

Multiple Choice

Incivility is a disruptive behaviour or communication that creates negativity in the environment and interferes with quality of patient care and safety.The manager can implement steps that help to alleviate uncivil behaviour on a unit.Which of the following would not be an appropriate first step?

• A) Suspending the staff member from work.
• B) Providing written admonishment that is discussed and placed in the employee's file.
• C) Providing verbal admonishment.
• D) Terminating the staff member.

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Definitions:

Inattentional Blindness

The phenomenon where an individual fails to perceive an unexpected stimulus in plain sight due to focusing attention on another task, event, or object.

Hallucination

A perception in the absence of external stimulus that has qualities of real perception, often affecting the senses of sight and hearing.

Divided Consciousness

A theory suggesting that during hypnosis, consciousness is divided into two parts: one that is aware of the hypnotist's suggestions and another that retains awareness of reality.

REM Sleep

Rapid Eye Movement sleep, a phase of sleep characterized by rapid movement of the eyes, vivid dreams, and increased brain activity.