A Nurse Manager Wants to Decrease the Number of Medication

question 9

Multiple Choice

A nurse manager wants to decrease the number of medication errors that occur in her department.The manager arranges a meeting with the staff to discuss the issue.The manager conveys a philosophy of total quality management (QM) by:

• A) Explaining to the staff that disciplinary action will be taken in cases of additional errors.
• B) Recommending that a multidisciplinary team assess the root cause of errors in medication.
• C) Suggesting that the pharmacy department explore its role in the problem.
• D) Changing the unit policy to allow a certain number of medication errors per year without penalty.

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