The Nurse Manager Frequently Interacts with Staff and Other Hospice

question 25

Multiple Choice

The nurse manager frequently interacts with staff and other hospice facility employees.Communication was purposeful because the manager assessed current issues,such as specific satisfactions and dissatisfactions with the newly implemented computerized documentation system.Informally,the manager gathered available staff members to address similar learning needs.Many times staff members were found coaching other staff about improving use of the new system.According to Senge (1990) ,the activities demonstrated in this example are:

• A) Dialogue and team learning.
• B) Resilience and personal mastery.
• C) Shared vision and systems thinking.
• D) Mental models and teachable moments.

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Definitions:

Emotional Antagonisms

Negative feelings or hostility between individuals or groups, often resulting from opposing actions or beliefs.

Interorganizational Conflict

Dispute or disagreement between different organizations, often arising from competition, differing goals, or incompatible operations.

Functional Groups

Teams or groups formed to achieve specific tasks or objectives within an organization.

Competition

A situation in which entities strive against one another to gain objectives or advantages.