Which Scenario Contains an Example of Active Listening

question 19

Multiple Choice

Which scenario contains an example of active listening?

• A)A technician is listening to a customer describe a display problem.The person is upset and in a panic because of an impending deadline.The technician interrupts the customer to calm the customer down.The technician then proceeds to ask the customer closed questions to guide the customer through the troubleshooting process.
• B)A technician shows he is paying attention to the customer by documenting the facts given by the customer.
• C)A technician stares at the customer intently to show the customer that he is listening to the customer.
• D)A technician is listening to someone explain a printer problem.The technician follows the person to the printer so the person can show and explain what is happening with the printer.

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Definitions:

Mean Speed

The average velocity of an object in motion over a specified period of time.

Vehicles

Means of transportation that are used to move people or goods from one place to another, including cars, trucks, bicycles, and airplanes.

Standard Deviation

A statistical metric that quantifies the spread or dispersion of a dataset relative to its mean, showcasing variability.

Annual Snowfall

The total amount of snow that falls within a specific geographic area over the course of a year.