Which Scenario Contains an Example of Active Listening

question 19

Multiple Choice

Which scenario contains an example of active listening?

• A)A technician is listening to a customer describe a display problem.The person is upset and in a panic because of an impending deadline.The technician interrupts the customer to calm the customer down.The technician then proceeds to ask the customer closed questions to guide the customer through the troubleshooting process.
• B)A technician shows he is paying attention to the customer by documenting the facts given by the customer.
• C)A technician stares at the customer intently to show the customer that he is listening to the customer.
• D)A technician is listening to someone explain a printer problem.The technician follows the person to the printer so the person can show and explain what is happening with the printer.

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Definitions:

Fraudulent Activity

Intentional deceit or trickery used to gain some unfair or dishonest advantage, often involving financial transactions.

Journalizing

The process of recording business transactions in the accounting journals as part of the accounting cycle.

Ledger

A ledger is a comprehensive collection of accounts where financial transactions are categorized and recorded in a double-entry bookkeeping system.

Journal Entries

Records of financial transactions in the accounting system, documenting the details of transactions and their impact on the accounts.