After Fixing a Hard Drive Problem by Replacing the Drive

question 7

Multiple Choice

After fixing a hard drive problem by replacing the drive and data,the technician asks the customer to verify that the system is working.The customer says the computer now seems to have a sound problem,and the system volume cannot be increased.The technician tells the customer that this happens sometimes after solving a problem.What operational procedure is the technician failing to meet?

• A)Avoid arguing with the customer
• B)Document and provide feedback
• C)Don't dismiss a customer problem
• D)Don't disclose experiences via social media outlets

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Definitions:

Unconditional Positive Regard

A therapeutic concept where a therapist accepts and supports a client without judgment, regardless of the client's actions or feelings.

Collective Unconscious

A concept in psychology proposing the existence of shared, universal psychic structures inherited among people, proposed by Carl Jung.

Catharsis

The process of releasing, and thereby providing relief from, strong or repressed emotions, often through art, conversation, or other expressive activities.

Self-Actualization Needs

The highest level in Maslow's hierarchy, referring to the realization of one's potential and the pursuit of personal growth and peak experiences.