A Help Desk Technician Receives a Call from a User

question 75

Multiple Choice

A help desk technician receives a call from a user who thinks someone else is accessing her e-mail and sending messages using her account.What should the technician recommend doing first?

• A)Waiting 12 to 24 hours and then report it to the authorities
• B)Reinstalling the e-mail software
• C)Rebooting the computer
• D)Changing the user's e-mail password

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Definitions:

Confounds

Variables that are not controlled in a research study, potentially leading to incorrect conclusions by mixing their effects with those of the variables of interest.

Confounds

Variables that confuse the outcome of an experiment by influencing the dependent variable in addition to or instead of the independent variable.

Manipulation Checks

Assessments used in experimental research to determine if the independent variable has been successfully manipulated.

Statistically Significant

Indicates that the likelihood of the observed result occurring by chance is low, suggesting a true effect in a study.