A Help Desk Technician Receives a Call from a User

question 73

Multiple Choice

A help desk technician receives a call from a user complaining of slow performance that just started.The technician discovers a virus and removes it.A month later the user calls with the same complaint.What should the technician have done differently when the original problem was fixed?

• A)Waiting 12 to 24 hours to check on the user
• B)Reinstalling the OS
• C)Rebooting the computer
• D)Educating the user

---

Definitions:

Adjusted Trial Balance

A list of all accounts and their balances after adjusting entries are made, used to prepare financial statements.

Financial Statement Column(s)

Sections or columns in financial reports like balance sheets, income statements, and cash flow statements that present financial data of a business in an organized manner.

Accumulated Depreciation

The total amount of depreciation expense that has been recorded for a fixed asset, reducing its book value on the balance sheet over time.

Income Statement Columns

Sections within an income statement that separate financial data into categories, such as revenues, expenses, and net income, to facilitate analysis and understanding of a company's financial performance.