A User Calls to Complain That Her Computer Is Not

question 114

Multiple Choice

A user calls to complain that her computer is not working.What should the technician do next?

• A)Establish a theory of probably cause
• B)Question the obvious
• C)Identify the problem
• D)Test the theory

Interpret the diagnostic signs of battery condition via integral hydrometer.

Recognize the consequences of improper electrical connections and polarity on truck systems.

Know the cold cranking amp (CCA) performance parameters for lead-acid batteries.

Identify the roles and selection criteria of isolated batteries in truck electrical systems.

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Definitions:

Tower Case

A vertical housing for the system unit of a personal computer.

Telephone Lines

Wired connections used for telecommunication, transmitting voice and data signals between different locations.

Modem

A device used to transfer information from one computer to another through telephone lines.

Handheld Scanner

A portable device used to scan barcodes, QR codes, or other types of data, often used in retail, warehousing, and inventory management settings.