A Technician Is Listening to a User Explain a Problem

question 81

Multiple Choice

A technician is listening to a user explain a problem.The technician sees another technician waiting near the door and gesturing frantically for the technician to come to the door.What should the technician do?

• A)Ignore the technician
• B)Explain to the customer that the person at the door is from the same company and apologize for the interruption
• C)Leave the room and talk to the other technician
• D)Gesture to the technician to wait and allow the user to finish explaining the problem

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Definitions:

Personal Attributes Questionnaire (PAQ)

A psychological assessment tool used to measure masculine and feminine personality traits in individuals.

Femininity

A set of attributes, behaviors, and roles traditionally associated with girls and women.

Masculinity

A set of attributes, behaviors, and roles associated with boys and men as defined by society.

Lewis Terman

An American psychologist best known for his revisions of the Stanford-Binet IQ test and his research in intelligence.