A Help Desk Technician Receives a Call from a User

question 73

Multiple Choice

A help desk technician receives a call from a user complaining of slow performance that just started.The technician discovers a virus and removes it.A month later the user calls with the same complaint.What should the technician have done differently when the original problem was fixed?

• A)Waiting 12 to 24 hours to check on the user
• B)Reinstalling the OS
• C)Rebooting the computer
• D)Educating the user

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Definitions:

Interacting

The act of two or more entities acting in relation with each other, often leading to a change or response in behavior.

Mutual Aid

A form of voluntary reciprocal exchange of resources and services for mutual benefit, emphasizing solidarity and cooperation among participants.

Emotional Support

Assistance provided through empathy, concern, and affection to help individuals cope with stress, challenges, or emotional distress.

Problem Solving

A method of identifying a problem, finding alternative solutions, and choosing and implementing the most suitable solution.