A Help Desk Technician Gets a Call from an Irate

question 191

Multiple Choice

A help desk technician gets a call from an irate user.The user had received a message that his problem was solved,but it has not actually been solved.The technician tries to solve the problem but cannot and decides to escalate the problem.What should the technician do next?

• A)Tell the customer that the problem needs to be escalated and ensure that the call is transferred properly to the a technician at the next level
• B)Tell the customer that the problem needs to be escalated and document this fact and escalate the problem
• C)Put the customer on hold while the problem is escalated
• D)Apologize to the customer

Analyze the structure and effects of the federal personal income tax system.

Recognize the implications of tax policies on economic behavior and fiscal health.

Understand the concept of marginal tax rates and how to calculate them.

Identify and distinguish between different types of taxes, such as sales, excise, and income taxes.

---

Definitions:

Employers

Individuals or organizations that hire and pay people to work for them, providing compensation in exchange for the employees' work and services.

Supervisors

Individuals in a position of authority within an organization who oversee and manage the work of other employees.

Workers

Individuals engaged in any form of physical or intellectual effort aimed at producing goods or providing services.

Benefits Information

Refers to details provided to employees regarding their entitlements, such as health insurance, retirement plans, and other perks associated with their employment.