Which of the Following Plays an Overwhelming Role in the Customer

question 54

Multiple Choice

Which of the following plays an overwhelming role in the customer choice process?

• A)The impression of the service provider
• B)The reputation of the service provider
• C)The customers of the service provider
• D)The image of the service provider

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Definitions:

Special Account

An account designated for a particular purpose or offering special conditions or privileges.

Compounded Monthly

A method of calculating interest where the interest earned each month is added to the principal, so the investment grows at an increasing rate.

Compounded Annually

A method of calculating interest in which the accumulated interest is added to the principal at the end of each year, with future interest then calculated on the new total.

Percentage Increase

A measure of the degree to which a quantity has grown in proportion to its initial value, expressed as a percentage.