"____________ Has Created World-Class Customer Expectations That Need to Be

question 31

Multiple Choice

"____________ has created world-class customer expectations that need to be satisfied through world-class channel strategy,design and management."

• A) Globalization.
• B) Consumer mobility and connectedness.
• C) Demographics.
• D) Social networking.
• E) The Green Movement.

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Definitions:

Personal Construct Theory

A psychological theory developed by George Kelly, proposing that individuals use personal constructs (bipolar mental templates) to understand and interpret events and relationships in their life.

Kelly's Theory

A psychological theory developed by George Kelly, emphasizing personal constructs as the primary way individuals understand the world.

Psychosocial Stages

Refers to Erik Erikson's theory which outlines eight stages of psychological development that individuals pass through from infancy to adulthood, each characterized by a different psychological challenge or conflict.

Erikson's Psychosocial

A theory formulated by Erik Erikson, describing eight stages of human development, each characterized by a different psychological crisis that needs resolution.