Which of the Following Was the Outcome of Hood's Attack

question 87

Multiple Choice

Which of the following was the outcome of Hood's attack at Franklin?

• A) the slaughter of Hood's army
• B) Sherman's abandonment of Atlanta
• C) Hood's reputation as the South's greatest hero
• D) the retaking of key rail lines by the South
• E) the restoration of Tennessee to Confederate control

Understand the concept of setting service standards and its importance in service delivery.

Recognize the role of tangibles in evaluating service quality.

Identify strategies to reduce delivery gaps including technology use and employee empowerment.

Assess the importance of employee empowerment in improving service quality.

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Definitions:

Social Contract

A theoretical framework that posits individuals have consented, either explicitly or tacitly, to surrender some of their freedoms and submit to the authority of the ruler or magistrate (or to the decision of a majority), in exchange for protection of their remaining rights.

Ethical Theories

Philosophical ideas or principles that guide decisions about what is morally right and wrong.

Character

The mental and moral qualities distinctive to an individual, which define their nature and actions in various situations.

Conduct

The manner in which a person behaves, especially on a particular occasion or in a specific context.