Adolphson Corporation Has Provided the Following Summary of Its Quality

question 50

Multiple Choice

Adolphson Corporation has provided the following summary of its quality cost report for the last two years: On the basis of this report, which one of the following statements is most likely correct?

• A) An increase in prevention and appraisal costs resulted in fewer defects, and therefore, resulted in a decrease in internal and external failure costs.
• B) A decrease in internal and external failure costs resulted in less need for prevention and appraisal costs.
• C) Quality costs such as scrap and rework decreased by 48%.
• D) Quality costs such as returns and repairs under warranty decreased by 40%.

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Definitions:

False Ribs

The lower ribs (usually ribs 8 through 12) that are not directly attached to the sternum but are connected to the true ribs above them by cartilage.

Costal Cartilage

Bars of hyaline cartilage that extend the ribs anteriorly and contribute to the elasticity of the chest wall.

Sternum

A flat bone located in the center of the chest, connected to the ribs via cartilage, forming a major part of the rib cage and protecting vital organs in the thorax.

Mandibular Fossa

A depression in the temporal bone that forms the socket for the condylar process of the mandible, contributing to the temporomandibular joint.