Which of the Following Would Be Classified as an External

question 36

Multiple Choice

Which of the following would be classified as an external failure cost on a quality cost report?

• A) Reentering data because of keying errors.
• B) Customer returns arising from quality problems.
• C) Test and inspection of in-process goods.
• D) Rework labor and overhead.

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Definitions:

Passive Avoidance Learning

A type of learning in which an individual learns to refrain from engaging with a negative or harmful stimulus.

Negative Reinforcement

A behavior modification technique where the removal of an undesirable or unpleasant outcome following a desired behavior increases the likelihood of that behavior in the future.

Omission Training

A behavioral modification technique involving the removal of a positive stimulus to decrease the likelihood of a behavior recurring.

Proactive Interference

The tendency of previously learned material to hinder subsequent learning.