The Key Elements of Customer Service Described by LaLonde Include

question 24

Multiple Choice

The key elements of customer service described by LaLonde include all of the following except:

• A) Product availability.
• B) Packaging options available.
• C) Order cycle time.
• D) Post-sale product support.
• E) Distribution system information.

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Definitions:

Common Fixed Costs

Common fixed costs refer to expenses that remain constant for a business over a period, regardless of the level of production or sales activity.

Joint Products

Products that are generated together from the same raw materials or production process, where the costs are difficult to allocate to each product individually.

Split-off Point

marks the stage in a production process where multiple products are generated from common inputs, necessitating allocation of costs among the products.

Avoidable Cost

A cost that can be eliminated (in whole or in part) by choosing one alternative over another in a decision. This term is synonymous with relevant cost and differential cost.