Which of the Following Is Not an Example of Customer

question 34

Multiple Choice

Which of the following is not an example of customer involvement in services?

• A) a couple delivering their income and expense records to a tax accountant
• B) a client stipulating her investment goals to a stock broker
• C) a customer requesting "no pickles" on his hamburger
• D) a customer choosing the red rather than the black motorcycle helmet
• E) a customer identifying flight times and days to an airline ticket agent

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Definitions:

Power Bases

The various sources of influence and authority an individual or organization possesses, which can affect others' behaviors and perceptions.

Powerlessness

A condition or feeling of lacking the ability, strength, or authority to act or influence events or people.

Promissory Note

A legally binding written agreement in which one party promises to pay a specified sum of money to another.

Endorses

To endorse is to support, approve, or recommend something, or in the context of checks, to sign the back of a check to authorize its transfer or cashing.