Which of the Following Is Not Usually Cited as a Characteristic

question 2

Multiple Choice

Which of the following is not usually cited as a characteristic that distinguishes services from products?

• A) Inseparability of services
• B) Difficulty of standardization of services
• C) Customer involvement in services
• D) Perishability of services
• E) Tangibility of services

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Definitions:

Job Satisfaction

A positive emotional state resulting from the appraisal of one's job or job experiences, heavily influencing motivation and engagement.

Job Performance

The level of effectiveness and efficiency with which an employee carries out their job responsibilities and tasks.

Organizational Commitment

The psychological attachment or loyalty of an employee towards their organization.

Job Satisfaction

The level of contentment employees feel about their work, which can affect their productivity and loyalty to the company.