The Purpose of a Mission Statement Is to Declare All

question 10

Multiple Choice

The purpose of a mission statement is to declare all of these except

• A)whom it wants to serve.
• B)an annual financial plan.
• C)a statement of purpose.
• D)a reason for being.
• E)a statement of beliefs.

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Definitions:

Operational Efficiencies

The capability to deliver products or services in a cost-effective manner while maintaining high quality.

Internal Processes Perspective

An angle of the Balanced Scorecard that focuses on the processes that organizations must excel at to satisfy customer and shareholder needs.

Defective Units

Items produced that do not meet the quality standards required for sale or use.

Customer Perspective

An approach or strategy in business that focuses on understanding and meeting the current and future needs of customers.