Business Week Reports That Firms Using Mission Statements Have _

question 55

Multiple Choice

Business Week reports that firms using mission statements have _ percent higher return on certain financial measures than those without such statements.

• A)57
• B)15
• C)30
• D)54
• E)10

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Definitions:

Positive Feedback

Constructive responses or comments that reinforce desired behaviors, encourage progress, and support motivation and self-esteem.

Parroting

Parroting in communication refers to the method of repeating exactly what another person has said, either to demonstrate understanding or mimicry without necessarily comprehending or endorsing the content.

Fresh Language

New or original ways of using words and phrases to communicate effectively or creatively.

Stacking Questions

A communication technique involving asking several questions at once, which can overwhelm or lead the respondent in a certain direction.