Which of the Following Is Not a Component of the Balanced

question 66

Multiple Choice

Which of the following is not a component of the Balanced Scorecard?

• A)Financial performance
• B)Internal business processes
• C)Customer knowledge
• D)Social responsibility
• E)Learning and growth

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Definitions:

Measures

Quantitative or qualitative tools and methods used to evaluate, assess, or obtain data on various variables or phenomena.

Situation vs. Trait

Situation refers to the external environment that can influence behavior temporarily, while trait denotes enduring characteristics that influence behavior across different situations.

Mischel

Walter Mischel, an Austrian-born psychologist best known for his research on personality and his development of the cognitive-affective personality system (CAPS) theory.

Criticisms

Expressions of disapproval based on perceived mistakes or faults.