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Identify which of the following statements is false.
Frontline Employees
Workers who directly interact with customers, essential to creating the customer's experience with a company’s products or services.
Superior Performance
Exceptionally high levels of achievement or effectiveness compared to typical or average standards.
Participative Leadership
A leadership style where leaders involve employees in decision-making processes, considering their input and fostering a collaborative work environment.
Servant Leadership
A leadership philosophy that emphasizes the importance of serving others as the primary role of a leader, focusing on the growth and well-being of communities and individuals.
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