__________________ Refers to a Customer-Oriented Approach That Uses Truthful, Non-Manipulative

question 93

Short Answer

__________________ refers to a customer-oriented approach that uses truthful, non-manipulative tactics to satisfy the long-term needs of both the customer and the selling firm.

---

Definitions:

PDA

Personal Digital Assistant, a mobile device prior to smartphones, used for managing personal information, but now largely obsolete.

Spreadsheet

A spreadsheet is a digital tool that allows for the organization, analysis, and storage of data in tabular form.

Job Identity

Refers to the defining characteristics and duties that distinguish one job from another.

Skill Variety

The degree to which a job requires a range of different activities and skills to carry out the work involved.