The View That We Can Learn Both Through Observation and Direct

question 22

Multiple Choice

The view that we can learn both through observation and direct experience is called:

• A)social learning theory.
• B)classical learning.
• C)situational learning theory.
• D)hands- on learning experience.

---

Definitions:

Readiness to Buy

The stage at which a potential customer is prepared or inclined to make a purchase, influenced by various factors including awareness, interest, and financial capability.

Closing Stage

The closing stage is the final phase of the sales process where the salesperson secures agreement from the customer to proceed with the purchase.

Body Language

Non-verbal communication through conscious or unconscious gestures and movements, which can convey feelings or intentions.

Financial Negotiation

The process of discussing and agreeing on financial terms between parties, often related to prices, payment terms, or contract conditions.