Examlex
is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.
Quality
The degree to which a product, service, or process meets specified standards or user expectations.
Offshoring
Moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available.
Psychological Contract
The unwritten set of expectations between an employer and employee regarding mutual obligations.
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