Net Exports of Goods and Services Equal the

question 11

Multiple Choice

Net exports of goods and services equal the

• A) imports of goods and services minus the exports of goods and services.
• B) exports of goods and services divided by the imports of goods and services.
• C) exports of goods and services minus the imports of goods and services.
• D) exports of goods and services plus the imports of goods and services.

Understand the concepts and importance of Customer Relationship Management (CRM).

Distinguish between different types of CRM systems and their targeted business scales.

Recognize the significance of customer satisfaction and retention strategies.

Assess the deployment and integration challenges of CRM systems.

---

Definitions:

Return

The gain or loss generated on an investment over a particular period, expressed as a percentage of the investment’s initial cost.

Internal Rate

An internal rate of return (IRR) is a metric used in capital budgeting to estimate the profitability of potential investments.

Independent Project

A project undertaken by an entity or individual that operates independently of other concurrent initiatives, not impacting or influenced by them.

Profitability Index

A financial metric used to determine the desirability of an investment, calculated as the present value of future cash flows divided by the initial investment cost.