Which of the Following Is the Best Method a Salesperson

question 125

Multiple Choice

Which of the following is the best method a salesperson can utilize for reducing customer complaints?

• A) Manage customer expectations (e.g., don't over promise)
• B) Follow up daily or even hourly with the order fulfillment department
• C) Offer the customer discount at the first sign of trouble to
• D) Avoid contacting the customer until several weeks after the product is delivered
• E) Both b and c are correct

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Definitions:

Leadership Behavior

Actions or attitudes exhibited by leaders, including decision-making, motivation, and communication with team members.

Top Executives

Individuals who occupy the highest-ranking positions within an organization, responsible for making overarching decisions.

Cooperation

The act of working together towards a common goal or objective, often involving shared efforts or resources.

Position Power

The authority and influence bestowed by an individual's role or position within an organization.