Suppose You Are Salesperson for FedEx

question 94

Multiple Choice

Suppose you are salesperson for FedEx. Which of the following actions would you take to ensure you are made aware of any concerns your customers may have?

• A) Meet with your customers periodically, even after a sale.
• B) Encourage your customers to be candid with you.
• C) Meet with your customer service department twice a year to check for customer complaints.
• D) Make sure you address and resolve all concerns so that customers will feel more confident about airing subsequent concerns.
• E) A, B, and D are correct

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Definitions:

Postmature

A term referring to a fetus or newborn that has gone beyond the typical gestation period, usually more than 42 weeks, which may pose risks for the child.

Premature

Occurring before the usual or expected time.

Embryo

An early stage in the development of a multicellular organism, following fertilization and before becoming a fetus.

Fetus

A developing human from roughly eight weeks after conception until the time of birth.