When Handling Customer Complaints It Is Important to Ask of the Buyer

question 111

Multiple Choice

When handling customer complaints it is important to ask of the buyer what he/she would like to have happen in order to resolve the issue. By doing this, the salesperson:

• A) Avoids proposing an insufficient solution.
• B) Avoids proposing a solution that over-compensates for the problem.
• C) Will understand what the buyer wants to correct the problem.
• D) Is more likely to gain the customer's agreement to the solution if it is viable.
• E) All of the above.

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Definitions:

Hemisphere Damage

Refers to injury or dysfunction in one half of the brain, affecting cognitive, physical, or emotional functions depending on the area damaged.

Emotional Expressions

The outward display of emotions through facial expressions, body language, voice tone, and other behaviors, communicating feelings to others.

Music

The art of arranging sounds in time to produce a composition through the elements of melody, harmony, rhythm, and timbre.

Hemisphere Damage

Injury or impairment to one of the two halves of the brain, affecting various cognitive and physical functions.