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The following information applies to the next three questions:
James Corporation currently has stock rights outstanding for 2,000 common shares. The exercise price of these shares is $20. The options were issued in January of 2009. The average market price of the related common stock during the year 2009 was $25. The average market price of the related common stock during 2010 was $21 and during 2011 was $19. The company's fiscal year ends on December 31 of each year.
How should these stock rights be treated in the earnings per share calculation for the year ending December 31, 2011?
Customer Experiences
The perceptions and responses of customers resulting from the use or anticipated use of a company's products or services.
Repeat-Purchase Intention
Repeat-Purchase Intention is the likelihood that a customer will buy a product or service again, often influenced by satisfaction, brand loyalty, and product quality.
Customer Satisfaction
A measure of how products or services meet or surpass the customer's expectations, often used as a key performance indicator within business.
Brand Personality
The set of human characteristics attributed to a brand, affecting how consumers perceive and relate to it.
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