As the Banking Industry Becomes More and More Automated, Tellers

question 30

Multiple Choice

As the banking industry becomes more and more automated, tellers find themselves with unneeded skills and some of them become unemployed. At the same time, computer programmers are in high demand. These unemployed tellers would be classified as

• A)cyclically unemployed.
• B)frictionally unemployed.
• C)structurally unemployed.
• D)naturally unemployed.
• E)underemployed.

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Definitions:

Emotional Intelligence

The ability to recognize, understand, and manage our own emotions and to recognize, understand, and influence the emotions of others.

Nonverbal Signals

Communication methods without spoken words, including gestures, facial expressions, and body language.

Tacit Knowledge

Knowledge that is difficult to transfer to another person by means of writing it down or verbalizing it.

Business Managers

Professionals responsible for planning, directing, and overseeing operations and employees within a company to meet organizational goals.