Customer Service Strategies Involve Giving the Customers What They Want

question 76

Multiple Choice

Customer service strategies involve giving the customers what they want, effective communication, and________ .

• A) applying existing technology to new uses
• B) providing employees with incentives and bonuses for good service
• C) providing employees with customer service training
• D) commitment from upper management

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Definitions:

Technological Advancements

The introduction of new technologies or the improvement of existing technologies to enhance capabilities and efficiency.

Recruiting Quality Employees

The process of attracting and selecting individuals with the necessary skills and attributes to fulfill job roles effectively within an organization.

Financial Returns

The profit or loss generated on an investment over a specified period of time.

Customer Relationship Management

A strategy and software approach for managing and analyzing interactions with current and potential customers to improve business relationships.