The Balanced Scorecard Is an Approach That Looks at Four

question 57

Multiple Choice

The balanced scorecard is an approach that looks at four areas in the organization, financial, customer, internal processes, and _________ that contribute to a company's performance.

• A) managerial decision making
• B) people/innovation/growth assets
• C) shareholder value
• D) debt

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Definitions:

Venous Insufficiency

A disorder where the veins have problems sending blood from the limbs back to the heart, causing swelling and pain.

Open-Heart Surgery

A surgical procedure to repair or replace heart valves, repair damaged or diseased parts of the heart, and to implant devices to support heart function.

Capillary Refill Time

A quick test performed to estimate blood circulation, where a fingernail is pressed to turn it white and the time for color to return is measured.