Effective Communication in a Customer Service Setting Relies Upon Customer

question 34

Multiple Choice

Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process:________ .

• A) the customer, the service organization, and the individual service provider
• B) finding out the customer's needs, meeting their needs, and following up
• C) the customer's expectations, the customer's desires, and the customer's satisfaction
• D) the customer's expectations, the customer's perceptions of the quality of the service, and customer satisfaction

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Definitions:

Uppercase

Uppercase refers to capital letters used in writing or printing, often to signify the beginning of sentences or the importance of certain words.

Show/Hide ¶ Button

A tool in word processing software that toggles the visibility of hidden formatting marks like paragraph ends, space markers, and tab characters.

Paragraph Marks

Non-printing characters in word processing documents indicating the end of a paragraph.

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Metadata information stored in a document, such as author name, title, subject, and creation date, which helps in managing and organizing documents effectively.