Flow of Communication (Scenario)

question 89

Multiple Choice

Flow of communication (Scenario)
Recently the employees of Sama Enterprises, Inc., received a letter from the vice president of operations explaining that a new production facility would be built in Alexandria. It was also stated that about one- fourth of the employees from the current Alexandria facility would be transferred to the new facility and if employees wanted to volunteer for the transfer, they could do so by going to the human resource office and filling out a request form. Sami, a production supervisor, first went to Fadia, the purchasing manager, who had already volunteered to transfer, to discuss with her the possibility of becoming her inventory control supervisor at the new facility. Fadia told Sami that Rana, the current inventory control supervisor, would not be transferring and that she would consider his request.
-If Sami had talked with his co- supervisors prior to going to talk with Fadia, he would have been involved in which type of organizational communication?

• A) downward
• B) formal
• C) lateral
• D) internal

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Definitions:

Firm's Costs

The expenses incurred by a company in producing its products or providing its services, including production, operational, and overhead costs.

Customer Wait Time

The duration a customer must wait before receiving a product or service, affecting overall satisfaction and perception of the business.

Customer Cycle Time

The total time taken from when a customer requests a service or product to when they receive it.