Which of the Following Is True Regarding a Manager's Job

question 117

Multiple Choice

Which of the following is true regarding a manager's job with respect to customers?

• A) Managers have not yet recognized the importance of delivering consistent high- quality customer services.
• B) Employees play an insignificant role in delivering quality customer services.
• C) Today, the majority of employees in developed countries work in product sectors.
• D) Managers must create a customer- responsive organization in order to survive successfully in today's environment.

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Definitions:

Job's Worth

The value or importance of a job, often determined by factors such as skill level required, responsibilities, and impact on the organization.

Compressed Workweek

A work schedule that allows employees to work full-time hours in fewer than the conventional five days, often aiming to improve work-life balance.

10-Hr Days

Work schedules that consist of ten hours of work per day, often part of an alternative workweek scheduling to allow for longer weekends or other benefits.

Competence

The ability to do something successfully or efficiently, often referring to a specific skill or area of knowledge.