The Customer Meeting (Scenario)

question 119

Multiple Choice

The Customer Meeting (Scenario)
Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
-Bassem and Hani are considered to be what level of management?

• A) superintendents of assembly
• B) first- line managers
• C) middle managers
• D) top managers

---

Definitions:

Digital Media Services

Services that provide content or activities through digital platforms such as the internet, including streaming, social media, and online marketing.

Persuasive Claim Message

A communication intended to assert a viewpoint in a way that convinces others of its validity or value.

Promised Rebate Package

A commitment to return a portion of the purchase price to the consumer as an incentive or reward after a product is bought.

Influencing

The capacity to have an effect on the character, development, or behavior of someone or something, or the effect itself.