The New Business (Scenario)

question 80

Multiple Choice

The New Business (Scenario)
Nada has started on her own children's clothing manufacturing company. She is a bit nervous but is confident that the compa succeed. Nada plans to implement a total quality management program in her company. To launch the program, she develop of training workshops for her managers.
-In the second workshop, Nada explains the key principles of total quality management. Which of the following is she most likely to mention?

• A) discipline of employees
• B) intense focus on the customer
• C) focus on work products rather than processes
• D) reduced attention to complaint resolution

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Definitions:

Learned Response

A reaction or behavior that an individual acquires through conditioning or experience in response to a specific stimulus.

Neutral Stimulus

A stimulus that initially produces no specific response other than focusing attention, until it is associated with an unconditioned stimulus in classical conditioning.

Unconditioned Stimulus

A stimulus that naturally and automatically triggers a response without the need for prior learning.

Alfred M Landon

An American politician, who was the Republican candidate for President in 1936 but was defeated by Franklin D. Roosevelt.