Which of the following equations correctly represents the data below? 
Definitions:
External Customer Satisfaction
Measures how well a company meets the expectations of external customers, those not directly affiliated with the company.
Formal Controls
Mechanisms established to ensure that an organization's operations align with its goals and standards, including policies, procedures, and regulations.
Marketing Implementation
The process of executing marketing strategies and plans to achieve marketing objectives.
Control Affects
Involves the impacts that control mechanisms have on the behavior and performance of organizations or systems.
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