Think About the Following Questions: What Channels Do Our Target

question 11

Multiple Choice

Think about the following questions: What channels do our target customers find most desirable? Do we need to continue offering and managing multichannel touch points? Can we move some of our customer segments to self-service or lower cost channel interactions? Would it make sense to off load and outsource some of our business functions to our current partners? Would they be capable of stepping in, or must we seek new partners? If a company is evaluating questions/topics such as these, with which of the goals listed below is the company most likely concerned?

• A) delighting customers
• B) making more money
• C) enhancing product offerings
• D) redefining its position

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Definitions:

General Damages

Compensation awarded in a lawsuit for losses that cannot be precisely measured, such as pain and suffering or emotional distress.

Assault and Battery

Two distinct yet related crimes, where assault is the threat of violence, and battery is the actual physical contact or harm.

Defense of Others

A legal principle that justifies the use of reasonable force to protect another person from harm or danger.

Trial

A formal examination of evidence by a judge, and typically a jury, in order to decide guilt in a case of criminal or civil proceedings.