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Jody wants to launch a CRM program as a tool her company can use to track spending, and she tells her boss that a CRM program does not need to segment customers into different levels of loyalty, nor does it need to reward certain customers. Jody is correct.
Deaf Ear Syndrome
A situation where concerns, complaints, or feedback are consistently ignored or dismissed by those in positions of authority or power.
Organizations
Entities formed by groups of people working towards a common goal, characterized by structured systems and processes.
Sexual Harassment
Unsolicited sexual overtures, pleas for sexual gratifications, and differing instances of sexual harassment, either spoken or physical.
Minority Women
Women who belong to socially, culturally, or ethnically marginalized groups within a larger population.
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