Examlex
Barnes & Noble started as a retailer but then opened warehouses to stock books and later began publishing "classics" with its own imprint. This is an example of which of the following?
Customer Satisfaction
A measure of how products or services meet or surpass customer expectations, often crucial for business success.
Industrial Relations
The study and practice of managing the relationships between employers, employees, trade unions, and the government, focusing on conflict resolution and cooperation within the workplace.
Layoffs
The act of temporarily suspending or permanently terminating employees from their jobs, often due to economic downturns or organizational restructuring.
Strike Notice
A formal announcement made by employees or a labor union of their intention to cease work in protest against their employer over certain grievances.
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