A Lot of Research Has Demonstrated That There Is a Relationship

question 70

Multiple Choice

A lot of research has demonstrated that there is a relationship between the __________ of employees and that of customers.

• A) income
• B) age
• C) extraversion
• D) satisfaction

---

Definitions:

Sarbanes-Oxley Act

A U.S. federal law enacted in 2002 to protect investors from the possibility of fraudulent accounting activities by corporations.

Financial Reports

Documentation that outlines an organization's financial status and performance over a specific period.

Consultants

Professionals who provide expert advice in a particular area or specialized field to businesses or individuals.

Credit Default Swaps

Financial swap agreements that transfer the credit exposure of fixed income products between parties.