Which of the Following Statements Is Best

question 61

Multiple Choice

Which of the following statements is best?

• A) Operations management refers primarily to manufacturing.
• B) Productivity in the service sector has kept pace with the manufacturing sector.
• C) Operations managers have little interaction with other functional areas.
• D) Global competition is putting additional pressures on operations managers.

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Definitions:

Pleasure Principle

A concept in psychoanalytic theory referring to the drive towards immediate satisfaction of instinctual urges and desires.

Physiological Activation

An increase in bodily functions in response to stimuli, indicating a heightened state of arousal.

Yerkes-Dodson Law

A theory suggesting that there is an optimal level of arousal for performance on any task; too little or too much arousal can impede performance.

Self-determination Theory

A psychological theory focused on motivation, concerning people's basic psychological needs for competence, relatedness, and autonomy.