Exhibit 2A-5 -Refer to Exhibit 2A-5. Which of the Following Would Best

question 82

Multiple Choice

Exhibit 2A-5

-Refer to Exhibit 2A-5. Which of the following would best explain the shift from line 1 to line 2?

• A)An increase in X
• B)A decline in Y
• C)A decrease in X
• D)A change in a third variable, Z, which affects the relationship between Y and X
• E)An increase in the slope

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Definitions:

Internal Marketing

Refers to a company's efforts to train, motivate, and equip its employees to serve its customers better.

Product Management

The organizational function responsible for the strategy, roadmap, and feature definition of a product or product line throughout its lifecycle.

Inseparability

A characteristic of services indicating that they are produced and consumed simultaneously, and cannot be separated from their providers.

Intangibility

A characteristic of services that means they cannot be seen, touched, tasted, or easily quantified before they are purchased.