Which One of the Following Statements About Process Management Is

question 99

Multiple Choice

Which one of the following statements about process management is TRUE?

• A) Customized-services processes tend to have high customer involvement.
• B) A standardized-services process is characterized by low capital intensity.
• C) Replacement of general-purpose production equipment with highly specialized process equipment tends to reduce a company's capital intensity.
• D) A standardized-services process has high customer involvement.

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Definitions:

Machiavellianism

A personality trait focusing on manipulativeness, deceitfulness, and a disregard for morality to achieve one's goals.

Ingratiation

A social influence tactic aimed at making oneself more likable or acceptable to others, often by using flattery or other forms of strategic behavior.

Assertiveness

is the quality of being self-assured and confident without being aggressive, enabling effective communication and boundary setting.

Silent Authority

A form of power or influence exerted by an individual based on their position or role within an organization, without explicitly manifesting it.