A Back- Office Process Has High Customer Involvement, and Takes

question 131

True/False

A back- office process has high customer involvement, and takes place out of sight of the customer.

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Definitions:

Knowledge of Results

information provided to individuals about the outcome of their actions, serving as a form of feedback.

Job Feedback

Information given to employees about their performance and how they can improve or maintain their work quality.

Empowered

Being given the authority or power to do something or make decisions independently.

Self-reinforcement

The process whereby individuals or groups reinforce their own behaviors or beliefs through positive outcomes or internal rewards, reinforcing the likelihood of repeated actions.